退款政策
RETURNS & REFUNDS POLICY
Our Commitment
We stand behind the quality and craftsmanship of our products. Due to the nature of premium home furnishings and décor, the following return guidelines apply to all purchases.
By completing your purchase, you acknowledge and agree to this policy.
1. Unopened Returns (14-Day Window)
Unopened items may be returned within 14 days of confirmed delivery, subject to approval.
To initiate a return, email sales@modernpalette.com
with your order number to request a Return Merchandise Authorization (RMA).
Requirements:
Item must remain in original, factory-sealed packaging
All original packaging and shipping materials must be included
Return must be postmarked within 7 days of RMA issuance
Customer is responsible for return shipping costs and insurance
Item must arrive in new, resaleable condition
Returns sent without an approved RMA may be refused.
2. Opened Items
Once packaging has been opened, items are considered used and are not eligible for return or refund, except in cases of verified damage, defect, or shipment error.
3. Damaged, Defective, or Incorrect Items
Please inspect your shipment immediately upon delivery.
If visible shipping damage is present:
Refuse the shipment and ensure the carrier notes the damage.
If damage, defect, or incorrect merchandise is discovered after delivery:
Email sales@modernpalette.com
within 48 hours of delivery
Include clear photographs of the issue and packaging
To qualify:
Report within 48 hours of delivery
Provide clear supporting photos
Retain all original packaging materials
Approved damage or defect claims will be resolved with a replacement or refund at no cost to you.
4. Natural Materials & Product Characteristics
Many of our products are crafted from premium natural materials including genuine leather, wood, marble, and stone.
Natural materials inherently include variations that are not defects, including:
Leather: Natural aroma, grain variation, color variation, markings, and texture differences. A natural leather scent may be noticeable upon unboxing and will mellow over time.
Wood: Grain patterns, knots, tonal variation, and minor organic imperfections.
Stone/Marble: Veining, color variation, porosity, and surface variations.
These characteristics are expected qualities of authentic materials and do not qualify as damage, defect, or misrepresentation.
By purchasing products made from natural materials, you acknowledge and accept these inherent variations.
5. Custom & Made-to-Order Items
Items marked as “Special Order” or custom-made are produced specifically for you.
Production time: approximately 9–16 weeks (or as stated on the product page)
Orders cannot be cancelled once production has begun
Custom and made-to-order items are non-refundable
Lead times are estimates and may vary
By placing a custom order, you agree to these terms.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Opened items
Custom or made-to-order products
Assembled or modified items
Final sale or clearance items
Items with natural material characteristics as described above
7. Order Cancellations
Orders may be cancelled only prior to shipment.
Once an order has shipped, it cannot be cancelled.
If delivery of a shipped order is refused and packaging remains sealed, it will be treated as an unopened return. Round-trip shipping costs will be deducted from any applicable refund.
8. Return Shipping & Fees
Damaged, defective, or incorrect items
We cover return shipping costs for approved claims.
Unopened returns (non-defective)
Customer is responsible for return shipping and insurance
Actual outbound shipping costs (including “free shipping” promotions) will be deducted from the refund
A restocking fee may apply
Return Shipping Requirements
Use a reputable carrier with tracking and insurance
Returns without valid tracking will not be credited
COD shipments will not be accepted
Items must arrive in unopened, new condition to qualify
9. Refund Processing
Refunds will be issued to the original payment method after the returned item is received and inspected.
Processing times may vary depending on financial institutions.
Questions?
Contact us at sales@modernpalette.com before opening packaging if you have any concerns about your order.